CertainTeed Windows Lifetime Limited Warranty
with 1-year SureStart™ Protection
Overview of Lifetime Limited Warranty:
This warranty covers CertainTeed NewBridge™ and
Montclaire™ vinyl windows installed in the United States of
America. CertainTeed Corporation (CertainTeed), subject to
the conditions and limitations set forth below, warrants its
high performance solid vinyl windows (except for the Insulate
Series of vinyl windows, which carry a separate warranty) to
be free from manufacturing defects during the lifetime of the
original purchaser so long as he/she retains ownership of the
property in which the windows were installed. CertainTeed
will repair or provide replacement product, at its election, free
of charge, for any window proven to be suffering from a
manufacturing defect during the applicable warranty period
up to a maximum liability which shall be equal to the cost of
the window required to replace the defective product.
Labor charges and expenses under Lifetime Limited Warranty:
CertainTeed shall in no event be liable for labor charges or
other expenses whatsoever in connection with removal or
installation, except as specified under SureStart™ protection
(see SureStart™ section on this page) of either the original or
replacement product. However, in lieu of replacement or
repair, CertainTeed, at its sole discretion, reserves the right to
refund the amount paid by the original purchaser for the
defective window (but not including any installation cost).
Lifetime Limited Warranty and property sale:
In the event the original purchaser sells the property in which
the windows are installed, the coverage provided by this
warranty will be limited to the subsequent owner and will be
20 years from the date of product installation (or 10 years from
the date of product installation for decorative/leaded glass
units, or product utilizing wooden seatboards or CertainTeed
applied or authorized exterior coatings).
Lifetime Limited Warranty and commercial property restrictions:
The lifetime coverage offered by this warranty is designed to
cover individual homeowners only. In the case of vinyl
windows purchased by, or installed upon property owned by,
corporations, governmental agencies, partnerships, trusts, religious
organizations, schools, condominiums, co-operative
corporate housing arrangements, apartment buildings,
commercial construction or any other type of building or
premises not used by individual homeowners as their residences,
the warranty period shall be 10 years following the
date of installation of the vinyl windows.
Vinyl frame/sash coverage under Lifetime Limited Warranty:
Lifetime coverage against manufacturing defects such as
peeling, flaking, blistering, or color degradation is included
with certain exceptions (see limitation H).
Hardware coverage under Lifetime Limited Warranty:
Lifetime coverage against manufacturing defects to the hardware,
including corrosion, is provided with certain exceptions
(see limitation E).
Standard insulated glass coverage under Lifetime Limited Warranty:
Except for products containing PrismGrid™, lifetime coverage
against manufacturing defects which may result in obstruction
of vision by film formation, dust or moisture within the air
space of the sealed glass. Glass breakage is not covered by this
warranty with one exception (see limitation B).
Additional warranty for vinyl windows containingPrismGrid™:
Except as otherwise stated in Limitation I, CertainTeed
warrants only that the PrismGrid™ optical beveled glass
(enhanced with 3M™ Accentrim™ products) installed in its
vinyl windows will perform as follows for 20 years from the
date of window manufacture:
1. The PrismGrid product will not expand or contract by more
than .007 to .003 of an inch.
2. Neither the adhesive nor the structure resin will separate
from the film backing used in the PrismGrid product.
3. The PrismGrid product will not lift from the glass.
4. The color used in PrismGrid product will not migrate.
Continuation of Lifetime Limited Warranty after repair orreplacement of product:
In the event of repair or replacement pursuant to the terms of
this warranty, the original warranty shall apply to the repair of
replacement product and will extend for the balance of the
warranty period in effect at the time the product was proved
One-Year SureStart™ Protection
CertainTeed NewBridge and Montclaire windows are covered
by SureStart™ Protection for a period of one (1) year following
the date the installation has been completed. Under this
warranty feature, CertainTeed, at no charge, will repair or
replace, at its option, any window proven to be defective
during the one-year SureStart™ period.
CertainTeed’s maximum liability under SureStart™ will be
equal to the reasonable cost to repair or replace the defective
product at current value, including labor, in connection with
the repair or removal of the original product or installation of
the replacement product.
CertainTeed shall have no liability under this warranty for:
A. Defects or failure caused by improper handling or storage
or by installation not in strict adherence with CertainTeed’s
B. Any damage to the product caused by impact of foreign
objects, acts of God, or by fire, explosion or other casualty.
Glass breakage for any reason is not covered except if a
stress fracture occurs within 12 months following installation.
In that case only, CertainTeed will provide replacement
glass unit at no charge. Labor costs to install the glass are not
included except as specified in the SureStart™ section.
C. Windows that have been painted, varnished or similarly
coated over the original vinyl surface.
D. Damage caused by failure to protect wood surfaces against
E. Corrosion of any metal parts, otherwise known as hardware,
when installed within two miles of the seacoast or
anywhere in Hawaii.
Defects or damage caused, in whole or in part, by the addition
of applied tints or films to glass.
G. Defects in insect screens that occur more than 12 months
from date of window installation.
H. Defects or damage caused by the effects of air pollution,
exposure to harmful chemicals or normal weathering*
caused by exposure to the elements.
PrismGrid warranty does not apply to windows that are
not positioned vertically, such as skylights.
CertainTeed shall have sole discretion to determine, based on
reasonable criteria, whether the product has experienced
normal weathering. If the product weathers to a degree determined
by CertainTeed to be beyond normal, CertainTeed shall
select, at its sole discretion, one of the following options:
CertainTeed will repair or provide replacement product, at its
election, free of charge, for any window proven to be suffering
from a manufacturing defect during the applicable warranty
period up to a maximum liability which shall be equal to the
cost of the window required to replace the defective product.
However, CertainTeed shall in no event be liable for labor charges
or other expenses whatsoever in connection with removal or
installation, except as specified under SureStart™ protection
(see the SureStart™ section on previous page), of either the
original or replacement product. However, in lieu of replacement
or repair, CertainTeed, in its sole discretion, reserves the
right to refund the amount paid by the original purchaser for
the defective window (but not including any installation cost).
Condensation on interior or exterior glass surfaces of windows,
which may occur as the natural result of humidity from interior/
exterior temperature differentials, does not indicate a
manufacturing defect and is not covered by this warranty.
CertainTeed reserves the right to discontinue or modify any of
its products, including the color thereof, without notice and
shall not be liable as a result of such discontinuance or modification.
Nor shall CertainTeed be liable in the event replacement
material may vary in color or gloss in comparison to the
original product as a result of normal weathering.
* Normal weathering is defined as exposure to sunlight and
extremes of weather and atmosphere, which will cause any
colored surface to gradually fade or accumulate dirt or
stains. The severity of any condition depends on the cleanliness
of the air in the area and other influences over which
CertainTeed has no control.
CertainTeed replaces any product under this warranty, it may
substitute products designated by CertainTeed to be of comparable
quality or price range in the event the product initially
installed has been discontinued or modified.
THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER
ORAL OR WRITTEN WARRANTIES, LIABILITIES OR OBLIGATIONS
OF CERTAINTEED. PERTINENT STATE LAW SHALL
CONTROL FOR WHAT PERIOD OF TIME SUBSEQUENT TO
SALE A CUSTOMER MAY SEEK A REMEDY PURSUANT TO
THE IMPLIED WARRANTY OF MERCHANTABILITY OR OF
FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT
SHALL CERTAINTEED BE LIABLE FOR CONSEQUENTIAL
OR INCIDENTAL DAMAGES OF ANY KIND, INCLUDING
ANY DAMAGE TO THE BUILDING, ITS CONTENTS OR ANY
PERSON THEREIN, RESULTING FROM THE BREACH OF
ANY WARRANTY SET FORTH HEREIN. NO FIELD REPRESENTATIVE
OR DISTRIBUTOR OR DEALER OF CERTAINTEED
IS AUTHORIZED TO MAKE ANY CHANGE OR
MODIFICATION TO THIS WARRANTY. SOME STATES DO
NOT ALLOW LIMITATIONS ON, OR THE EXCLUSION OF,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
This limited warranty gives you specific legal rights, and you
may also have other rights which vary from state to state.
How to Make a Claim
The property owner must promptly notify in writing the
contractor or builder who installed the window in order to
provide an opportunity to investigate the claim and examine
the product claimed to be defective.
CertainTeed and/or its licensed fabricator who manufactured
the window will be notified of the claim by copy of the
contractor/builder’s report to the distributor. CertainTeed or
its licensed fabricator will then investigate the claim. If a
defect covered by this warranty is confirmed, CertainTeed
shall, within a reasonable amount of time after inspection,
either repair or replace the defective window or refund that
amount paid by the original purchaser for the window, per
the terms of this warranty.
In the event that your contractor is no longer available or if
you don’t know whether CertainTeed or one of its licensed
fabricators manufactured your window, please call one of our
Consumer Services representatives at 1-888-454-7218.
This warranty is effective on NewBridge™ or Montclaire™
windows installed subsequent to January 1, 2005.
For windows installed prior to January 1, 2005, the warranty
that was in effect at the time of the window installation is the
warranty that applies.
436 ©2005 CertainTeed Corporation 1/05